Return Policy

Returns and Guarantees
Livestock Warranty
Reptiles and Amphibians
Freshwater Livestock
Saltwater Livestock
Merchandise Return Policy
Light Bulb and Aquarium Heaters
Heat Lamp Reflectors
Cages
Club APet Exception

APet Livestock Warranty

Livestock is guaranteed healthy for 5 days from the date of purchase. You are encouraged to have a veterinarian check the health of your new pet within the five-day period.

Store credit will be issued in the full amount of the purchase price for animals that are found to be unhealthy or die within the warranty period. There are absolutely no cash refunds for livestock purchases.

In order to receive your credit, you must return the animal for inspection along with your original sales receipt. We cannot provide credit without a receipt.

APet cannot be responsible for:

Veterinary bills

Animals that were mistreated or neglected

Allergy problems

Family member objections.
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Reptiles and Amphibians
You are responsible for proper temperature maintenance. There is no warranty for animals that were not kept at the proper temperature.
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Freshwater Livestock
Fish must be returned along with a water sample from your aquarium or pond. The water sample must be brought in a separate container from the fish. We will test your water free of charge. If problems are found with your water, the problems must be corrected prior to replacing the fish with a new, fully guaranteed fish. If you decide to take a replacement fish prior to correcting water problems, the replacement fish will have no warranty.
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Saltwater Livestock
Please satisfy yourself with the health of your saltwater livestock prior to leaving the store. Due to the numerous factors involved with marine systems, there is NO WARRANTY on saltwater livestock. Since marine animals can be very territorial, please make sure the animals you purchase can be safely kept with your existing livestock. There is no warranty for territorial disputes.
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APet Merchandise Return Policy
Merchandise may be returned within 14 days of purchase for a full refund or exchange.
Merchandise must be in new condition, in original packaging and must be accompanied by the original sales receipt in order to receive a refund or exchange.
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Light Bulbs and Aquarium Heaters
Light bulbs and aquarium heaters are not returnable for broken glass. Please inspect your purchase carefully prior to leaving the store to ensure there is no broken glass.
Please note: Aquarium heaters WILL BREAK if turned on when removed from or put into the water.
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Heat Lamp Reflectors
Switches on heat lamp reflector fixtures should not be used. Either unplug the unit to turn it off or put it on a timer. HEAT LAMP REFLECTORS ARE NOT RETURNABLE FOR BROKEN SWITCHES.
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Cages
For the health of your pet, cages and carriers that have been used, even once, are not returnable.
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Exception for Club APet Members
If you are in Club APet it is okay if you lost your receipt because we have a record of all of your transactions.
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